Shipping policy

Shipping & Delivery

RubyDoo partners with trusted suppliers to bring you products we think you and your pets will love. Because our products may ship directly from different supplier locations, shipping times and delivery methods may vary by product.

Processing & Shipping Times

Orders are typically processed by our supplier partners within 1–5 business days. Delivery times vary depending on the product, supplier location, destination, and shipping carrier. Any delivery dates provided at checkout are estimates and are not guaranteed.

Multiple Shipments

If your order contains products from more than one supplier, your items may arrive in separate packages and at different times. You may receive more than one shipping confirmation or tracking number for the same order.

Shipping Rates

Shipping rates, when applicable, are calculated at checkout based on the products in your order, shipping destination, and available carrier services.

Tracking Your Order

When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier to update tracking information after you receive your shipping confirmation.

Shipping Delays

While we and our supplier partners work to get orders on their way as quickly as possible, delays can occasionally occur due to carriers, weather, holidays, high order volume, or other circumstances outside our control.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before completing your order. Incorrect or incomplete shipping information may result in delivery delays, additional shipping charges, or returned packages. If you notice an error in your shipping address, please contact us as soon as possible at hello@rubydoo.co.

Questions About Your Order

If you have questions about the shipping or delivery of your order, please contact us at hello@rubydoo.co. We’ll be happy to help.